Patient portal for a clinic chain: booking, lab results, video visits
A chain of 18 clinics takes bookings by phone. The call center is overloaded, lab results are handed out on paper and consultations happen over messengers.
2 clicks
from sign-in to booking the right doctor
- clinics in one schedule
- 18
- sign-in methods: SMS, email, national ID
- 3
- installs: video visits in the browser
- 0
Studio concept project: how we would solve this task. Not a client engagement — brand names are fictional.
Solution
A portal and PWA: booking with doctor and time selection, lab results with clear explanations, in-browser video visits and payment that accounts for health insurance.
Before
Booking only by phone during business hours, results on paper, medical history scattered across clinics.
Three decisions behind the result
Real-time schedule
Slots come from the clinic EMR and are held for 5 minutes on selection — no double bookings.
Lab results explained
Values are shown on a “normal — high — low” scale with an explanation, not as a raw lab table.
Video visits without apps
Video calls run in the browser; the doctor sees the patient record in the next window.
After
Soft colors, large elements and plain language — an interface that works for people aged 25 and 70 alike.
Outcome
Patients handle routine tasks themselves; the call center focuses on complex cases.
Technology
- Next.js
- EMR API
- WebRTC
- PWA
- Personal data encryption
- Online payments
Who did what
What AI did
Draft lab-result explanations for doctors, request routing, appointment reminders.
What people did
Medical wording and its review, EMR integration, personal data protection, accessibility.
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